Frequently Asked Questions
Everything you need to know about your Oeuf experience.
What materials are used in Oeuf garments?
We prioritize sustainability and comfort by using premium organic cotton, GOTS-certified fabrics, and ethically sourced baby alpaca wool for our knitwear.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns of unworn, unwashed items with tags still attached within 30 days of purchase for a full refund or exchange.
How do I care for my Oeuf clothing?
To preserve the quality of our natural fibers, we recommend machine washing on a gentle cycle with cold water and laying flat to dry. For alpaca wool, hand washing is preferred.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.